Legal notice
Refund Policy
Last Updated: August 23, 2026
At ManeMind, we want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, we're here to help.
1. Returns & Refunds
We accept return and refund requests within 30 days of delivery.
To be eligible for a return:
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The item must be unused or gently used.
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The product must be in its original packaging.
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You must provide your order number or proof of purchase.
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The product must not have been intentionally damaged or altered.
Because our products are beauty, skincare, and body-care products, we cannot accept returns for products that have been contaminated or significantly used.
2. How to Request a Refund
To request a return or refund, contact us at:
ManeMind@yahoo.comPlease include:
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Your full name
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Order number
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Reason for the return
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Photos of the product, if applicable
Our team will review your request and provide instructions for returning the product if your request is approved.
Please do not send products back before receiving return instructions from our team.
3. Refunds
Once your return is received and inspected, we will notify you whether your refund has been approved.
If approved, your refund will be issued to the original payment method.
Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.
4. Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong product, please contact us within 7 days of delivery.
We may request photos of the product and packaging to help us review the issue.
If the issue is confirmed, we may provide a replacement or full refund at no additional cost to you.
5. Non-Refundable Items
The following may not be eligible for a refund:
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Gift cards
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Products damaged through misuse
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Products returned after the 30-day return period
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Products that have been significantly used or contaminated
6. Shipping Costs
Original shipping charges are generally non-refundable unless the return is due to an error on our part, such as receiving the wrong or defective product.
Unless the item is defective, damaged, or incorrectly shipped, the customer may be responsible for return shipping costs.
7. Exchanges
If you receive a damaged, defective, or incorrect item, please contact us at ManeMind@yahoo.com.
After reviewing your request, we will determine whether a replacement or refund is the appropriate solution.
8. Order Cancellations
If you need to cancel an order, contact us as soon as possible at ManeMind@yahoo.com.
We cannot guarantee that an order can be canceled once it has entered processing or has been shipped.
9. Contact Us
If you have any questions about our Refund Policy, please contact:
ManeMind
Email: ManeMind@yahoo.com
By placing an order with ManeMind, you acknowledge and agree to the terms of this Refund Policy.
Contact Information
Have a question about your order, products, shipping, or returns? Firmora Beauty is here to help.
Customer Support
Firmora Beauty
Email: firmorabeauty@yahoo.com
For order-related questions, please include your order number in your email so we can assist you as quickly as possible.
What We Can Help With
Our customer support team can assist with:
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Order questions
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Shipping and tracking
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Returns and refunds
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Product questions
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Damaged or incorrect orders
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General inquiries
Response Time
We aim to respond to customer inquiries within 1–2 business days.
Please note that response times may be longer during weekends, holidays, or periods of high order volume.
Contact Us
For any questions or concerns, please email:
Thank you for choosing Firmora Beauty.
Legal Notice
Last Updated: August 23, 2026
Welcome to Firmora Beauty. This Legal Notice applies to your use of our website and the products and services offered through it.
1. Website Ownership
This website and its content are operated by Firmora Beauty.
All website content, including but not limited to:
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Brand names and logos
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Product names and descriptions
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Product photographs
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Graphics and designs
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Written content
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Website layout and design
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Marketing materials
is owned by or licensed to Firmora Beauty and is protected by applicable intellectual property laws.
Unauthorized copying, reproduction, distribution, modification, or commercial use of our content is prohibited.
2. Product Information
Firmora Beauty makes reasonable efforts to ensure that product descriptions, images, pricing, ingredients, and other information displayed on our website are accurate and current.
However, we do not guarantee that all information will always be complete, accurate, or error-free.
Product packaging, appearance, and colors may vary from images displayed on our website.
3. Cosmetic Use Disclaimer
Firmora Beauty products are intended for cosmetic and personal-care purposes.
Individual results may vary, and no specific result is guaranteed.
Our products are not intended to diagnose, treat, cure, or prevent any disease or medical condition unless expressly stated otherwise and permitted by applicable law.
Customers should carefully review product labels, directions, and ingredient information before use.
If you have allergies, sensitive skin, or concerns about using a product, consult an appropriate healthcare professional before use.
Discontinue use if irritation or an adverse reaction occurs.
4. Testimonials and Reviews
Customer reviews, testimonials, photographs, and other user-submitted content may reflect individual experiences and opinions.
Results described by customers are not guaranteed and should not be considered representative of the results every customer will experience.
5. Limitation of Liability
To the fullest extent permitted by applicable law, Firmora Beauty and its owners, employees, affiliates, service providers, and representatives are not responsible for losses or damages resulting from the use or inability to use our website or products.
Nothing in this Legal Notice is intended to exclude or limit liability that cannot legally be excluded or limited.
6. Third-Party Websites
Our website may contain links to third-party websites or services.
Firmora Beauty does not control or guarantee the accuracy, security, availability, or content of third-party websites.
Accessing third-party websites is done at your own discretion and may be subject to their own terms and privacy policies.
7. Privacy
Your use of our website may involve the collection and processing of personal information.
Please review our Privacy Policy for information regarding how we collect, use, store, and protect personal information.
8. Changes to This Legal Notice
Firmora Beauty reserves the right to update or modify this Legal Notice at any time.
Any changes will become effective when the updated notice is posted on our website.
9. Governing Law
This Legal Notice shall be governed by the applicable laws of the jurisdiction in which Firmora Beauty operates, without regard to conflict-of-law principles.
10. Contact Information
If you have questions regarding this Legal Notice, please contact:
Firmora Beauty
Email: firmorabeauty@yahoo.com
By accessing or using the Firmora Beauty website, you acknowledge that you have read and understood this Legal Notice.